Responsible Gaming

Casino games are games of chance. Every result is determined by the game rules and random outcomes, and past results do not predict future results. There is no guaranteed strategy, system or pattern that can ensure a win. You may lose money when gambling, and you should only play with money you can afford to lose.

Gambling should be treated as paid entertainment rather than a source of income. Do not use gambling to pay household bills, cover debts, replace employment income or solve financial problems. Avoid borrowing money, using credit that you cannot repay, selling possessions or asking other people for funds so that you can continue playing.

Before you start, decide how much time and money you are comfortable spending. Keep that decision separate from the result of your games. If you reach your budget or time limit, stop playing, even if you are winning or believe a win may be about to happen. A loss is not something that must be recovered, and a win is not a reason to increase your spending without careful thought.

Practical ways to stay in control

• Set a gambling budget using only discretionary funds.
• Set a session time limit before you begin and take regular breaks.
• Keep gambling separate from essential spending such as rent, food, bills and savings.
• Do not chase losses by increasing stakes or playing for longer.
• Do not gamble when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Avoid gambling as a response to boredom, loneliness or financial pressure.
• Keep records of deposits, withdrawals, wins and losses so you have a realistic view of your play.
• Consider discussing your gambling plans with someone you trust.
• Do not allow another person to use your account, and do not use another person's account.
• Never gamble if you are under 18. Gambling is for adults only.

It can also help to avoid distractions while playing. Give yourself enough time to make considered decisions, and do not treat gambling as something to do continuously in the background. If you notice that gambling is taking attention away from work, study, relationships, sleep or other activities, take a break and review your habits.

Using limits and breaks can help you maintain control. Depending on the options available through your account and applicable requirements, you may be able to request deposit limits, spending limits, session limits, time reminders, reality checks, temporary breaks or account closure. These tools are intended to support safer play, but they work best when you choose limits before gambling begins and follow them consistently.

Consider taking a break when

• You feel gambling is becoming difficult to control.
• You have exceeded a budget or time limit.
• You are gambling to escape difficult emotions.
• You are trying to recover previous losses.
• You need time to review your finances or speak with someone you trust.
• Gambling is affecting your relationships, responsibilities or wellbeing.

A temporary break or account closure should be treated seriously. Do not open or use another account to bypass a restriction, and do not ask another person to gamble on your behalf. If you have requested a restriction, contact customer support through the available website channel if you need information about how it works or how to access further assistance. We may ask for information needed to protect your account and apply safer gambling measures.

You can also make gambling less convenient by removing saved payment details where possible, unsubscribing from promotional messages, using blocking or filtering software, and keeping your gambling budget separate from everyday funds. Consider asking your bank or financial provider whether it offers gambling transaction controls or other relevant features. These options may differ between providers and are not a substitute for professional support.

Spinstralia Casino may take responsible gaming steps where concerns are identified, including contacting a player, applying account restrictions, declining transactions or closing an account where appropriate. Account checks and safer gambling reviews may be carried out to help protect players and meet applicable obligations. We may not be able to reverse a restriction simply because a player changes their mind.